How we collect, use, and protect your personal information. Your trust matters — we take privacy seriously.
Rocwater Pty Ltd ("Rocwater", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (rocwater.com.au) or engage our pool resurfacing services.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or services, you consent to the practices described in this policy.
We collect information that is necessary to provide our services and communicate with you. This includes:
Information you provide directly:
Information collected automatically:
We do not collect sensitive personal information (such as health, financial, or biometric data) unless expressly required to provide a specific service.
The personal information we collect is used for the following purposes:
We will only use your information for the purpose for which it was collected, unless you agree otherwise or we are required by law to do so.
We do not sell, trade, or rent your personal information. We may share your information with trusted service providers who assist us in delivering our services, including:
These third parties are obligated to maintain the confidentiality of your information and may only use it to provide services on our behalf. We do not permit them to use your information for their own marketing.
We may also disclose your information if required by law, such as to comply with a court order, legal process, or regulatory authority.
Our website uses cookies — small text files stored on your device — to enhance your browsing experience and understand how visitors use our site.
Types of cookies we may use:
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
We use Google Analytics to collect anonymous usage data. Google may process this data in accordance with their own privacy policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Your personal information is stored securely on Australian-based or ISO 27001-certified servers. We implement reasonable technical and organisational security measures including:
While we take all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to following best practices.
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When it is no longer needed, we will securely destroy or de-identify it.
Under the Australian Privacy Principles, you have the right to:
To exercise any of these rights, contact us using the details in Section 10. We will respond to all requests within 30 days.
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe that a child has provided us with personal information, please contact us and we will take steps to delete it promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this policy periodically. Continued use of our website or services after changes have been made constitutes your acceptance of the updated policy.
For any privacy-related requests, questions, or complaints, please contact us:
You may also view our Terms of Service for additional information about our service conditions.